Shipping & Returns
Shipping Policy
We understand the importance of prompt and reliable shipping services. Once you place an order, we will do our best to process and ship it as quickly as possible. Shipping times may vary depending on your location and the availability of the robot model you ordered. Rest assured, we will provide you with a confirmation email containing tracking information once your robot is on its way to you. Shipping fees will be calculated at checkout based on the destination address and the weight of the package. To ensure a smooth delivery process, please make sure to provide accurate shipping information during checkout. If you have any questions or concerns about shipping, feel free to reach out to our customer support team.
Please note that our policies are subject to change without prior notice. If you have any further questions or need assistance with returns, shipping, or any other inquiries, don't hesitate to contact our dedicated customer support team. We are here to help!
Return Policy
At NPC, we strive to ensure your complete satisfaction with your robot purchase. If for any reason you are not fully satisfied, we offer a hassle-free return process. You can return your robot within 30 days of purchase, provided it is unused and in its original condition, with all accessories and packaging intact. Please ensure to include proof of purchase with your return. To initiate a return, simply contact our customer support team to obtain a return authorization. Please note that return shipping costs are the responsibility of the customer.